Outpatient Information

Clinical
Procedures
Appointment
Scheduling
Guide
Payment
Information

Description image

Guidance

If you're bringing imaging data (like a CD) from another hospital, it's recommended to arrive 30 minutes before your scheduled appointment.
When you get to the department, please either hand in your medical card at the department's desk or give your name. You'll then get a confirmation of your arrival. After that, just follow the instructions given to you for your consultation.

Appointment Scheduling Guide

To get an appointment for the same day, you need to call us in advance.

For dental services, reach out to the 🦷 dental hospital directly at 02-2258-1770 / 1775

Phone Booking

📞 Call us at 1588-1511 / 📞 If you're calling from overseas and can't connect, use +82-2-2258-1511.

Hours : Weekdays from 8 AM to 6 PM, and Saturdaysfrom 8 AM to 1 PM.
Our booking specialists are ready to help you over the phone.
If you're booking for the first time, a nurse will discuss your medical needs with you.

Mobile Booking

Visit the Seoul St. Mary's Hospital mobile site and tap on "Make an Appointment" to go straight to the booking page.

Mobile Booking

Online Booking

Go to the Seoul St. Mary's Hospital website and click on "Make an Appointment" to start booking.

Online Booking

You can easily book, change, or cancel appointments online by choosing the right department and doctor.
Both new and returning patients can book their own appointments.
Returning patients can also have someone else book for them.

Same-Day Booking

Hours : Weekdays from 8 AM to 4 PM, Saturdays from 8 AM to 11 AM.
Where : Inside the hospital, on the first floor at the Same-Day Appointment Counter by the First Visit Counter.
Getting a same-day appointment might be hard due to how busy the department is.
Please come to the department at least 10 minutes before your appointment time if you've booked one.

For Telephone and Online Appointments

If this is your first visit to the hospital or your first time seeing a doctor in a specific department, please come to the main building's first-floor check-in desk 20 minutes before your appointment time. Bring your referral letter and ID card to help with your NHIS(National Health Insurance Service) medical coverage.

If you're coming back for a follow-up visit, please arrive at the specific department 10 minutes before your appointment time.
You can pay your consultation fee at the nearest payment window or use an automated payment machine after your visit.

Helpful Tips

Getting an appointment on the same day might be tough depending on how busy the department is.
If you need to change or cancel your appointment, please call our call center by 9 a.m. on the day of your appointment.

First-Time Appointments through the International Healthcare Center

If you've got a referral from a primary or secondary care doctor, you can schedule your first appointment with us at the If you've got a referral from a primary or secondary care doctor, you can schedule your first appointment with us at the International Healthcare Center.
If you've been treated here before, whether as an outpatient or in the emergency room, please call our call center (📞1588-1511) for help.
Phone number 📞 02-2258-7777 / If you're calling from overseas and can't connect, use +82-2-2258-7777.
We're open weekdays from 08:00 to 17:00, and Saturdays from 08:30 to 12:00 (we're closed on public holidays).

Understanding the Medical Delivery System: NHIS(National Health Insurance Service)

There are two steps to getting your medical costs covered: the first step is visiting a primary care facility, and the second step involves treatment at an advanced general hospital like Seoul St. Mary's. You need to complete the first step before moving to the second. After your initial treatment, you should bring a health exam report or a referral letter (with a doctor’s note about needing further care at an advanced hospital) for your next visit.

If you don't follow these steps, you'll have to pay the full cost of your treatment, as outlined in the National Health Insurance Act.

Notification

You can also bring a referral letter from another advanced hospital.

However, you can directly receive care at an advanced hospital in the following situations:

In emergencies, as defined by the law.
For childbirth or family medicine services.
For dental care or if you’re receiving treatment for hemophilia.
If you’re registered as disabled or need specialized rehab treatments like occupational or physiotherapy.

Payment Information

How to Pay Your Medical Bills Guide image — ▲ How to Pay Your Medical Bills

Through Automated Payment Kiosks These kiosks let you pay your medical bills and also get your prescriptions filled at the same time.

At the Payment Counter You can pay your medical bills here.

Automated Payment Kiosk Prescription issuance

Hi-Pass Card System

The Hi-Pass card offers a convenient way to handle payments for medical and diagnostic services without having to go through the payment process post-treatment. This is done by pre-registering your preferred credit card with the hospital.

Register your card
Use services
Head home
Payment processed automatically the same or next morning.

Where to Register: Visit the Outpatient Administrative Payment Counter on floors 1-4 with a credit card in your name.
With a credit card in your name.
Notification : You'll receive a text message with the payment amount.

Automated Payment Kiosk Instructions (Including Prescription Services)

Operating Hours: Weekdays from 7 AM to 7 PM (Note: After 4 PM, some kiosks may only accept cards)
and Saturdays from 7 AM to 3 PM (Card payments only on Saturdays).

Post-Consultation
Automated Payment Kiosk
To pay medical fees and Get your outpatient prescription

Benefits of Using the Kiosks : Skip the lines, choose your pharmacy for convenience, and use either cash or card for payment (Cards have no limit, while cash payments are capped at 300,000 KRW).
Need Help? If you're having trouble with a kiosk, ask for assistance at a nearby help desk or payment counter.